For problems, ideas or data requests, write to support.gepgo@gmail.com. In the app you can also use Profile › Email support. We usually reply within 1–2 business days.
How do I cancel my subscription?
On iPhone go to Settings › Apple Account › Subscriptions › Tuki Gengo AI Pro. After cancelling you keep Pro until the end of the paid period. Apple manages subscriptions, so cancelling is done with Apple, not in the app.
My Pro purchase isn't showing
Tap Restore purchases on the purchase screen and make sure you are signed in with the same Apple Account.
How do I delete my account and data?
In the app: Profile › Delete my account. This permanently deletes your account, progress and conversations and can't be undone. If you have a subscription, cancel it separately in the App Store.
Does my progress move to another phone?
Yes. Sign in with the same Apple or Google account and your words, sets and lessons come to the new device.
The microphone doesn't work
- Are Microphone and Speech Recognition allowed under Settings › Tuki?
- In silent mode you may not hear Gengo's voice.
Can the voice sound more natural?
Yes. On iPhone go to Settings › Accessibility › Spoken Content › Voices › English and download an "Enhanced" or "Premium" voice. In the app you can choose the voice from Profile.
Can I change the app language?
Yes. In Profile choose from Turkish, English, German, French, Spanish, Italian, Portuguese and Hebrew. The language you learn is always English.