Support

We are happy to help. Email us and we usually reply within 1–2 business days.

You can also write to us from the app: Settings › Email Support. It adds your app version and device so we can help faster.

Frequently asked questions

How do I back up my notes?

Open Settings (tap your avatar on the home screen) and turn on iCloud Drive Backup. Your notes and attachments are copied to iCloud Drive › Quest Notes automatically when you leave the app, or tap Back Up Now. Make sure you are signed in to iCloud and iCloud Drive is on in iOS Settings.

How do I restore notes on a new iPhone or iPad?

Install Quest Notes, sign in with the same Apple Account, open Settings and tap Restore from iCloud Drive. Missing notes are added and newer versions replace older ones — nothing is deleted.

How do I lock a note?

Open the note, tap the grid button at the bottom right and choose Lock Note. Locked notes open with Face ID, Touch ID or your device passcode. You can switch to an app PIN in Settings.

I forgot my app PIN.

If Face ID or your passcode is available, turn on “Unlock with Face ID” in Settings and use it to open the note, then change the PIN. We cannot reset the PIN for you because we never have access to your notes.

How do I scan a document?

Open a note, tap the grid button and choose Scan. Hold your iPhone over the page — it is captured automatically. Add as many pages as you like, tap Save, and a PDF is added to your note. The text is recognised so you can search for it. You can also choose Create PDF from Photos.

How do I export or share a note?

Tap the grid button in a note and choose Share — as PDF, plain text or Markdown.

Why don’t I get reminders?

Check that notifications are allowed for Quest Notes in iOS Settings › Notifications.

How do I request a refund?

Purchases are handled by Apple. Visit reportaproblem.apple.com.