One inbox, three channels
WhatsApp messages, Instagram DMs and Messenger chats land on the same screen. Your team never replies twice to the same message — every conversation gets an owner. With department-based routing, sales, support and finance each see only their own queue.
WhatsApp Business API
Meta's official Cloud API. You connect your number through Embedded Signup in minutes — no separate API application, no waiting, no reseller.
Instagram DM
Messages and story replies to your Instagram Business account land in the same inbox. Questions from ads never get lost.
Messenger
Your Facebook Page messages are here too. No more three tabs for three channels.
AI that sells for you
In Gepgo the AI is the core, not an add-on. You fill the Knowledge Base with your prices, products and working hours, and the AI answers from it. Auto-reply can be enabled for a single chat or for the whole company.
Carries the whole conversation
The customer asks a price, the AI answers. An objection comes, the AI handles it. A time is requested, the AI reads the calendar and books it. It keeps going until the conversation reaches a result.
Hands over when unsure
For anything outside the Knowledge Base, or that needs expert judgement, the AI stops, passes the conversation to your team and explains why it stopped.
Lead scoring
Every conversation is scored by buying intent. Hot leads rise to the top, so who to call next is not guesswork.
Reply suggestions and summaries
A long thread condensed into three lines, and a suggested reply as you type. Whoever picks up the shift doesn't have to read from the start.
Follow-up reminders
The AI surfaces the customer who went quiet or said "I'll get back to you," and proposes the next step.
Daily dashboard, weekly report
How many messages arrived, how many turned into sales, which department was slow — summarised every morning, reported every week.
Talk to international customers in their own language
You set the customer's language per conversation. Incoming messages are translated into your language, and your replies into theirs — automatically. Your team writes in their own language, the customer reads in theirs. No copy-pasting into a translation site.
Health tourism companies run entire patient conversations this way; cross-border e-commerce teams use it for order and shipping threads. Voice messages are transcribed and translated too.
Who uses Gepgo
Gepgo is not just for healthcare — it is built for any business with incoming message volume.
E-commerce
Order status, shipment tracking, returns and exchanges. The AI answers "is this in stock?" from an ad within seconds, and abandoned carts get followed up.
Clinics and aesthetics
Price questions, appointment requests, pre-treatment information. Appointments land in the calendar on their own and reminders go out.
Health tourism
International patient conversations run on two-way translation. Quotes, packages and transfer details stay in one thread.
Real estate and automotive
The pile of messages per listing lands in one inbox, sorted by lead score. You can see which listing generated how many enquiries.
Education and courses
During enrolment season the AI answers the same repeated questions and opens a slot for the enrolment call.
Service businesses
Quotes, site visits, service appointments. Each conversation is linked to a customer record with the full history on one screen.
How it works
Connect your channels
Your WhatsApp number through Meta's Embedded Signup, Instagram and your Facebook Page through their own sign-in screens. It takes a few minutes.
Fill the Knowledge Base
Prices, products and services, working hours, common questions. The AI builds its answers from this — it does not invent them.
Set up your team and departments
Sales, support, finance. Everyone sees only the conversations of the departments they are allowed into.
Turn on auto-reply
Try it on one chat first; enable it company-wide once you're happy. You can take over at any moment.
Why Gepgo
General-purpose CRMs like Kommo and Zoho treat messaging as a channel bolted on afterwards. Gepgo was built the other way round: the conversation is at the centre, and the CRM is arranged around it.
AI is the core, not an add-on
Writing replies, booking appointments, translating and scoring are not separately priced modules — they are in the plan.
Built for cross-border work
Two-way translation per conversation, and an interface in both English and Turkish.
Mobile app included
The iOS app and the web panel show the same data, so you can take over a conversation from anywhere.
Frequently asked questions
What is a WhatsApp CRM?
A WhatsApp CRM collects the messages sent to your WhatsApp Business number into a shared team inbox and links every conversation to a customer record. Gepgo does this for Instagram and Messenger too, in one panel, and adds AI that writes replies and books appointments.
Do I need to apply for the WhatsApp Business API separately?
No. Gepgo uses Meta's official WhatsApp Business Platform (Cloud API). You connect your number from inside the panel through Meta's Embedded Signup flow. There is no separate API application, no approval wait and no reseller involved.
Can the AI really answer customers on its own?
Yes. It answers using the prices, products and working hours in your Knowledge Base, finds a free slot in the calendar and books the appointment, and carries the conversation to a result. Auto-reply can be switched on for a single chat or for the whole company. For anything it cannot ground in the Knowledge Base it stops and hands the conversation to your team.
How do we message customers who speak another language?
You set the customer's language per conversation. Incoming messages are translated into your language and your replies into theirs. Voice messages are transcribed. Health tourism and cross-border e-commerce teams use this heavily.
What kinds of businesses is it for?
Any business with incoming message volume. E-commerce (orders, shipping, returns), clinics and aesthetics, health tourism, real estate and automotive, education, travel and service businesses all use it. What matters is message volume, not the sector.
Will two people reply to the same message?
No. Once someone opens a conversation it is owned, and that is visible to everyone else. Department-based permissions mean sales, support and finance only see their own conversations.
How many users can I add?
Plans come in 1, 3, 5 and 10-user tiers. There is no limit on departments. The channel limit equals your seat count and is counted per platform.
Is there a trial?
Yes, 7 days. All Pro AI features unlock the moment you sign up and no card is required. At the end of the trial it stops by itself and you are not charged.
Gepgo is an independent software product. WhatsApp, Instagram and Messenger are trademarks of Meta Platforms, Inc.; Gepgo works with these platforms through official integrations.