Option 1 — By email
Send your deletion request to support.gepgo@gmail.com. Please include:
- The email address or username of your account
- Your business / clinic name, if any
- Whether the request covers all data or specific records
For verification, please write from the address registered to the account. We confirm receipt within 3 business days and complete deletion within 30 days.
Option 2 — Through Facebook / Meta
If you connected your WhatsApp Business account to Gepgo through Meta, removing the app's permission in your Facebook account settings makes Meta send us an automated deletion request. The request reaches this endpoint, which returns a tracking confirmation code:
https://europe-west1-izlemeta-bceb7.cloudfunctions.net/whatsappDataDeletion
What gets deleted
- Account details: name, email, phone, user roles
- WhatsApp / Instagram / Messenger message content and timestamps
- Customer and lead records created from conversations, and notes
- Connected channel identifiers (WABA ID, phone number ID)
What may be retained
Records we are legally required to keep (for example invoices and payment documents) are retained for the period the law prescribes. Such records are not used for any other purpose.
Questions
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