These Terms of Service govern your use of the coordinator CRM service provided by Gepgo. By using the service, creating an account or purchasing a subscription you accept these terms. The processing of personal data is additionally governed by our Privacy Policy.
1. The service
Gepgo is a CRM service that brings customer messages from WhatsApp, Instagram and Messenger into a single inbox, lets you assign them across your team, and keeps customer and appointment records. The service is delivered through a web panel and a mobile app.
2. Accounts and responsibility
- Whoever creates an account represents that they are authorised to enter into these terms on behalf of the business they represent.
- You are responsible for the accuracy of the information you provide.
- You must keep your account credentials confidential. You are responsible for activity carried out through your account.
- The service is not intended for use by anyone under 18.
3. Free trial
Every newly created business account starts with a 7-day free trial. All Pro features are unlocked for the duration of the trial.
- No card required. You do not need to provide a payment method to start the trial.
- No auto-renewal. After 7 days the trial ends on its own. There is nothing to cancel and you are not charged.
- When the trial ends your account switches to view-only mode: your existing data is preserved, but you cannot create records, send messages or make changes. To continue you need to choose a plan.
- The trial is granted once per business account.
4. Subscriptions and payment
- Paid subscriptions are sold monthly and priced according to the number of users (seats) you choose.
- Purchases made through the mobile app are processed by the Apple App Store and charged to your App Store account.
- Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
- Cancellation is done through your App Store account settings. After cancelling, your access continues until the end of the period you have paid for.
- Refunds are governed by the App Store's own refund policy; Apple decides on such requests.
- We announce price changes in advance. You may cancel your subscription before a change takes effect.
5. Acceptable use
When using the service you agree not to:
- Send unsolicited bulk messages, spam or misleading content.
- Transmit content that breaches applicable law, third-party rights or public order.
- Attempt unauthorised access to the service, its infrastructure or other users' data, or reverse engineer the system.
- Overload the service with automated tools in a way that degrades access for others.
- Transfer or share your account with third parties without a written agreement with us.
6. Compliance with Meta platforms
The service integrates with the WhatsApp Business Platform, Instagram and Messenger. When using these channels you must comply with Meta's own terms, the WhatsApp Business Policy and its commerce and messaging rules. Obtaining the necessary consent from the people you message is your responsibility. Gepgo is not liable if Meta restricts an account or a phone number.
7. Your data
The customer records, messages and other content you upload remain yours. We process this content solely to provide, maintain and secure the service. See our Privacy Policy for details. You can request deletion of your data through our data deletion page.
8. Intellectual property
The Gepgo brand, software, interface design and content belong to Gepgo. Subject to your compliance with these terms, you are granted a non-exclusive, non-transferable right to use the service. This does not permit copying, reselling or creating derivative works from the software.
9. Availability and disclaimer
We make reasonable efforts to keep the service available and free of defects. Temporary interruptions may nevertheless occur due to planned maintenance, outages at our infrastructure providers (Google Cloud, Meta, Apple) or events beyond our control. The service is provided "as is", without implied warranties of fitness for a particular purpose.
10. Limitation of liability
To the extent permitted by applicable law, Gepgo is not liable for indirect damages, loss of profit, loss of data or business interruption. In any case our total liability is limited to the amount you paid us in the 12 months preceding the claim.
11. Termination
- You may cancel your subscription at any time and request deletion of your account.
- We may suspend or terminate your account in the event of a material breach of these terms. Where possible we give prior notice.
- When your account is terminated, your data is deleted within the periods stated in the Privacy Policy.
12. Changes
We may update these terms from time to time. We announce material changes in the app or by email. The current version is always published on this page; continuing to use the service after a change means you accept the new terms.
13. Governing law
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction. Statutory rights of users who qualify as consumers remain reserved.