Write to us with questions, suggestions or bug reports. Include your iPhone/iPad model and your iOS and IPTV Atlas versions (Settings › About) so we can help faster. Please don’t send your playlist address or password.
Frequently asked questions
Do you sell channels, movies or series?
No. IPTV Atlas is only a player. For content you need the Xtream Codes details or M3U address from an IPTV provider. To try the app, choose “Try with demo content” on first launch.
How do I add my playlist?
Settings › Playlists › Add playlist. Xtream Codes needs the server, username and password; M3U needs the playlist address. If you paste your provider’s full link (ending in player_api.php or get.php) into the M3U field, IPTV Atlas recognizes it and fills in the fields for you.
It says “username or password is incorrect”
Enter the details exactly as your provider gave them, with no spaces before or after. Use the eye icon next to the password field to check it. The same error can appear if your subscription has expired or your provider’s connection limit has been reached.
The stream freezes or won’t open
This is usually the connection speed or the provider’s server. In Settings › Playback & quality, set “Picture quality” to Low or Medium and “Buffer” to High. If your account allows only one connection, a stream may not open while another device is watching or a download is running. Some providers only accept certain players; try setting the User-Agent to VLC.
A movie plays but has no sound or subtitles
Use the subtitles icon at the top right of the player to choose the audio and subtitle track. If subtitles are out of sync, adjust the delay in the same menu. Size and color are in Settings › Subtitles.
The TV guide is empty
The guide comes from your provider’s XMLTV data. If your provider doesn’t supply one, add an EPG (XMLTV) address under Settings › Playlists › Edit. .gz files are supported.
Downloads are slow or stop
Download speed depends on your provider’s server. If “Download over Wi-Fi only” is on, downloads wait while you’re on cellular. When the app is in the background, downloads stop after the time iOS allows and resume when you open the app again.
I forgot my parental lock PIN
The PIN is stored in your device’s keychain and is never sent to us, so we can’t see or reset it. Write to us and we’ll walk you through resetting it.
My data doesn’t appear on my iPad
Settings › iCloud sync must be on, and both devices must be signed in to iCloud with the same Apple Account. For passwords to move too, iCloud Keychain (iPhone Settings › Apple Account › iCloud › Passwords and Keychain) must also be on.
Movies don’t play on Chromecast
Chromecast’s default player can’t open some MKV files (especially ones with AC3/DTS audio). Live TV and MP4 files work; for MKV movies try AirPlay or watch on your device.
Report a bug
What were you trying to do, what did you expect, and what happened? Your device model, iOS and IPTV Atlas versions and a screenshot help a lot: support.gepgo@gmail.com